Delivery and Returns
Q: What do I do if I need to change my order?
A: Once your order has been placed, unfortunately this cannot be changed. If you have any questions regarding our products or your order, please contact us on email@example.com before proceeding to the checkout.
If once you receive your order you wish to return the item this can be done by returning it to our CurePharma, Thorp Arch Estate, Unit 174, Avenue B, LS23 7BJ in perfect condition within 14 days of purchase. This will be sent at your own expense and must include a covering note and copy of your order confirmation. On receipt of your returned item we will contact you to arrange a full refund.
Q: How much is your delivery charge?
A: We have a flat rate postage fee of £3.99.
|Destination||Postage Cost||Delivery Time|
|Mainland UK||£3.99||2 -7 days|
|Scottish Highlands, UK offshore (including IOM, IOW, Channel Islands), EU||Not currently available||Not currently available|
Q: Do you deliver to the Channel Islands/IOM/Scottish Highlands?
A: We currently do not deliver to these areas, but hope to do so in the future.
Q: What happens if I’m not in when my delivery arrives?
A: Our courier will contact you via phone or email before your delivery is due to arrive to confirm a rough time of arrival. If you are not in when they try to deliver the courier will leave a card for you to contact them directly to rearrange an alternative delivery day or where to collect your item.
When completing your purchase, you will be directed to PayPal. Once you have logged in to your account you will see a “Note to seller” option. This is where you can input any specific delivery instructions. Don’t worry if you don’t have a PayPal account you can also pay by credit or debit card via their site.
Q: What happens if my delivery is damaged or items are missing?
A: If your delivery is damaged or items are missing please contact us within 48hrs of the date of delivery on firstname.lastname@example.org to allow us to investigate. If there are no instructions for your items to be left in a covered, dry area and the items are damaged due to other reasons we reserve the right to reject this claim after investigation.